Michele Jackman, MSW, MA—Author, speaker, motivational consultant, facilitator, and professional trainer and coach. Michele has provided training and facilitation to hundreds of Fortune 500 companies, non-profit organizations, and with many cities, state, and federal governmental agencies accolades for her work and with repeat engagements at conferences and through coaching programs.

Provides consulting and training on service delivery, quality, employee retention and change management to clients

• Works with private, public and nonprofit organizations; and has developed tools and techniques that are extremely useful and efficient
• Frequent presenter at conferences on the subject of Leadership, promoting resilience and smooth transition
• Taught at UC Extensions, and company University programs since 1980s
• Co-author of Star Teams: Key Players, a Fortune Book Club selection in 1991, and has been listed in Who's Who in Business and Finance for many years
• Former adjunct faculty member for HR/Behavioral Science Management courses, and Organizational Psychology at UCSB and Antioch University 

Employment History—

• Worked in Program Management/Leadership roles in both the private and the public sector in County, State, Federal and International arenas
• Consistently received outstanding ratings and ultimately, the Commander's Medal for Civilian Service (the highest award in a series of awards) for her work in the US Army, overseas and internationally

In addition to facilitation, Michele Jackman’s projects have included meeting management courses, project management courses, motivational seminars, company revitalization programs, conference keynotes, endnotes to hundreds of groups, with many repeat and annual engagements. Over 1000 city, county, state, and federal organizations have benefited and utilized Michele's services or training. She has worked  with social service departments, environmental planning, finance, economic development departments, customer service programs (including 911), as well as with planning, pubic works, police and fire organizations.

Worked successfully in many domains from 1980’s to the Present
One-to-one	Governmental
Personal Executive Coaching, Readiness Coaching, and Skill Development Use of various assessments and private personal discussions. Convenient and Hourly packages Designed over time for desired outcomes and additional capability.	Hundreds of events working with training divisions on competency areas and courses specific to all levels of organization. Assessment of skill deficits and design of collaborative practices to overcome them. Attention to constraints faced in governmental settings with complex rules of engagement, contracting, and other administrative requirements.
Public Education	Business & Finance
Taught various business education and certificate programs in the UC system and other institutions in Management, Leadership, and Project Management. Instructor for all levels of administrative work, and curriculum development for diverse audiences.	Participation in several Corporate University programs, training for trainers, and delivering speaking engagements at conferences or departmental meetings on operational challenges and topics including succession, retention, and resilience.
	Science & Technology Worked extensively on projects in Silicon Valley with major technology companies, defense contract companies, and providers of IT services on communication management and means of delivery of services to customers. Worked with Customer Contact managers and staffs to assess and improve services with creative models.

Partial Listing of Reviews

“Your presentation at our user conference last week was, in a word, outstanding. You put the group at ease from the very beginning, and they loved you for making them feel special and understood. It was so much fun to hear several audience members rehashing your points at the breaks - - always an excellent sign that the speaker has made her ideas memorable and useful. I don’t know how we could have navigated through the rest of our conference agenda. Your name will be on the tip of my tongue every time the subject of team building, motivation and quality management comes up around here.” - President, QEI Design and Training Associates

"Michele Jackman is very clever! I could take the seminar over and over and still get fresh perspectives and insights.  That presentation is never outdated." - Line Manager in reference to the "Whoopee!" - Humor Seminar

“I like most… the pace of the class, the handouts, the class participation” - Program Manager, Compaq

"She kept the session upbeat; and allowed everyone to share their ideas in a way that they wanted to. Materials were thorough and easy to understand."

"We have been working with her for years and have had not just great training, but great results." - VP Operations, Deckers Outdoor Corporation

“Highly interactive. Illustrated with many visuals, situations to reinforce the topic. A very dynamic trainer.” - Software Director, Airprime, Inc.

“The learning in this class can be easily applied to my current team and I truly feel that we will benefit from it. Michele is an excellent instructor and passionate about her work.” - Governmental Employee

“Material was really interesting and applicable. Michele delivered the material in a totally entertaining and fun way!” - QA Manager, Peoplesoft

“Instructor very well organized, the material was very useful!” - Government Employee

"We are re-inspired and look forward to applying these tools we learned and tested. You have a clear sense of "governmental life" and adapted the concepts well to our setting. It really helps to know how these ideas work in government too!" - Governmental Department Head

"Very informative, exciting delivery of materials and tools covered . . . I know where to begin when I get back to my team." - Program Manager, High Technology Company

After a major reorganization - "Thank you for helping us turn around a difficult situation. We never believed that the post-merger integration of staff could flow so smoothly." - Technology CEO

"Michele Jackman has been advising us for several years and provides highly insightful and practical updates on current management issues and tools." - President, Software Publishing Company

"Michele Jackman is one of the most responsive speakers I have ever experienced. She goes the extra mile to make sure people comprehend material and get questions answered. It was a great investment of time and resources!" - Quality Manager

"Liked most . . . Michele’s relevant and vast experience, tying in relevant stories and great humor to facilitate learning." - HR Manager

"I was impressed by the way she addressed all of our expectations and needs." - Government Employee

"It was very motivational. The instructor provided examples and stories to clarify the concepts." - Civil Engineer

"This was a great class. Everything was great, especially the instructor’s positive attitude." - Systems Support Lead, Instill Inc.

“There was lots of interactive time and all questions were answered.” - Government Employee

“The instructor was very clear on this subject, and modeled great interaction with participants I am a difficult learner with lots of ‘yeah buts,’ but she was respectful and DID answer my questions.”

“I will try to remember every second of this course.”