Michele Jackman

Assessment Tools

Personal Resilience Skills

Levels of Customer Service

Best Practices for Managers

ABC's of Leadership Behaviors and HR Roles

Formula for a High Performance Team

Toxic Behaviors

Employee Satisfaction

Great Service Checklist

Staff Pulse

Woe 101:  Bad Management Practices (i.e. Toxic Behaviors)

The Latest Research:

Bullying workplaces have lots of perceived overload, personal agendas, change, unresolved conflict, prejudices, and "victimized" oriented members who bring their old wounds to this environment.  Pressures to perform in this kind of environment will result in health and performance problems in costly epidemic proportions.

According to research bullies are managers.  Both men and women exhibit bullying behavior.

Place a checkmark in front of the toxic behaviors you have witnessed in your workplace environment.  Be honest and if you are a manager CHECK yourself!

Has to be right!
Micromanages
Reworks / Rewrites work of others (over edits memos, emails, etc.)
Blames others when things go wrong
Is impatient with information s/he doesn't want to hear
Is risk adverse fearing taking right action
Takes credit for the work of others
Takes personal stress out on others (yelling, screaming)
Is dishonest and unethical
Cannot be trusted with personal or confidential information
Is biased or prejudiced toward others due to uncontrollable traits (age, race, disability, pregnancy, etc.)
Uses inappropriate or hostile humor in front of staff or strangers
Is not flexible when s/he needs to be
Is the "gossip"!
Is disorganized and forgetful about commitments made
Is defensive when given feedback that is necessary
Seeks personal approval -- insecure
Exhibits odd behavior in public or meetings
Only looks out for Number One
Interrupts, is a poor listener
Puts others down, ridicules others
Does not follow through on commitments (poor team skills)
Procrastinates and delays action
Is incompetent making many mistakes
Is inaccessible or missing in action when needed

Results:  (Result)

   

Selection of more that 5 of these behaviors exposes the organization to unacceptable risks.