Michele Jackman

Assessment Tools

Personal Resilience Skills

Levels of Customer Service

Best Practices for Managers

ABC's of Leadership Behaviors and HR Roles

Formula for a High Performance Team

Toxic Behaviors

Employee Satisfaction

Great Service Checklist

Staff Pulse

Formula for a High Performance Team

References to team members include customers, suppliers, and producers of any aspect of work; or refer to those consulted, informed, or above you.

The Ratio WHOOPEE! / WOE = "HOPE-ful courses of Action"

Whoopee! = Capability X Motivation X Probability of Success
(Woe is what you discover when you assess the team)


Capability Section

Capability = Skills, expertise, experience, and knowledge of history.  Capability is increased by key players having:  (allocate 0-2 points)

1.1 - Adequate authority to act/decide things
1.2 - Access to needed information
1.3 - Tools and Resources (infrastructure support)
1.4 - Skills at Level 3 competency or higher (Skills/Training)
1.5 - Accountability of others (Support/Dependable)

TOTAL = N/A  (10 points possible)


Motivation Section

Are you providing adequate "motivators" for the styles of assigned members?  (Prevent individual Woes) (allocate 0-2 points)

2.1 - You have defined the mission, vision, and desired outcomes ("Want"/"Not Want" lists).
2.2 - You have agreed upon the "rules of the road" in all colors (red, yellow, green lights are known).
2.3 - You have designed and defined a "road map" and visual tools to get to outcomes (schedules, flows, budgets).
2.4 - You have defined teaming roles (Approvals, Consults, Inform lists, and have integrated this with timelines to ensure accountability of others, including management support).
2.5 - You have defined the personal benefits and rewards for accomplishing this project.

TOTAL = N/A  (10 points possible)


Probability of Success Section

Probability of Success Factors (allocate 0-10 points)

3.1 - This is a high visibility project.
3.2 - There is one clear leader assigned at each phase or component (one leader scores 10, two leaders score 5, three or more leaders score 0).
3.3 - Project goals are tied to Priorities or Business plan objectives (no linkage scores 0).
3.4 - The Tasks Lists (W.B.S.) are complete at the 80% known task level (work breakdown details).
3.5 - Rewards for key player and key contributors are known by all and announced for equity and credit taking reasons.
3.6 - There are only non-destructive, normal conflicts.
3.7 - Team Members have less than three major projects.
3.8 - The risk factors are constantly being identified, and reviewed.  "Margin of error" issues are addressed with planned back-up strategies.
3.9 - Countdown, launch, and tracking activities have been spelled out and published for all players at each phase.
3.10 - The style of play is "teaming and collaboration" rather than "turf and competition."

Bonus Points: (5 pts each)

3.11 - There is groupware in place which everyone on the team can access, such as project websites for tracking.
3.12 - People are trained in "stress and humor skills" to cope with crisis and "political" turmoil.

TOTAL = N/A  (10 points possible)

To score your responses in this section, the total point value is divided by 10 and rounded to the nearest integer.


Results

Capability   Motivation   Probability of Success   Whoopee!
N/A X N/A X N/A = N/A
10 points possible   10 points possible   10 points possible   1000 points possible