Michele Jackman

Assessment Tools

Personal Resilience Skills

Levels of Customer Service

Best Practices for Managers

ABC's of Leadership Behaviors and HR Roles

Formula for a High Performance Team

Toxic Behaviors

Employee Satisfaction

Great Service Checklist

Staff Pulse

Employee Satisfaction

Core Elements to Attract, Motivate and Retain Stars


I know what it expected of me at work.  (includes financial literacy) -- Daily, weekly, monthly, quarterly, and annually.
I have the right materials and equipment I need to do my work correctly.
I am given the opportunity to do what I do best every day.
In the last seven days, I have received positive feedback about my performance (it is noticed).
My supervisor, or someone designated cares about me as a person (concerned about issues I am facing).
There is someone at work who encourages my career development.
At work, my opinions count and my ideas are taken seriously (advanced or refined).
The mission / vision / purpose makes me feel my job is important.
My co-workers are committed to doing quality work.
In the last six months, someone has talked to me about my progress, and acted on my issues (informal review).
This year, I have been provided training opportunities to develop my knowledge and skills.
I feel the workplace is a safe, comfortable, and friendly place to work.